Returns and Refunds Policy
Returns and Refunds Policy
At Mirha Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy. Please review the following guidelines:
Return/Exchange Period
- You may initiate a return or exchange within 7 days after delivery of your order.
Items Not Eligible for Return/Exchange
- Personalized items cannot be returned or exchanged unless they are defective or damaged upon receipt.
Initiating a Return or Exchange
- To initiate a return or exchange, please email us at [Your Email Address] or contact us via WhatsApp at [Your WhatsApp Number]. Please include your order number and reason for the return or exchange in your message.
Refunds Process
- Once we receive the returned item(s), we will begin processing your refund. Refunds will be issued to the original payment method used for the purchase.
Return Shipping Costs
- Customers are responsible for covering the return shipping costs unless the product is damaged or defective upon receipt.
Conditions and Time Limits
- Exchange returns are only accepted within 7 days after delivery.
- Returned items must be in their original condition and packaging.
Contact Us
If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact us. We are here to assist you and ensure that you have a positive shopping experience with us.