Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
At Mirha Jewels, we aim to provide clarity and transparency to our customers. Below are answers to some common questions you may have about our products and services:
Q: What is the typical delivery time for orders?
A: Our standard delivery time is 7-8 working days from the date of order placement. Please note that delivery times may vary depending on factors such as product availability and shipping destination.
Q: What materials are used in your products?
A: Our products are crafted using high-quality materials, including brass and sterling silver. These materials are chosen for their durability and aesthetic appeal.
Q: Do you have any specific policies or procedures that customers frequently inquire about?
A: No, we do not have any specific policies or procedures that are frequently inquired about by customers. However, if you have any questions or concerns, please don't hesitate to reach out to us.
Q: Are there any technical aspects of customization or ordering that customers may need clarification on?
A: Our ordering process is straightforward, and customization options are clearly outlined on our website. If you require any clarification or assistance, please feel free to contact us via email or WhatsApp.
Q: Do you offer any warranty or guarantee on your products?
A: Yes, we offer a colour warranty for 365 days from the date of purchase. Additionally, we provide a money-back guarantee on non-personalized items within a specified period. Please note that personalized items are exempt from our money-back guarantee.
Q: How can customers contact you for further assistance or inquiries? A: For further assistance or inquiries, customers can reach us via email at mirhajewels12@gmail.com or +44 7721 521837. Our customer service team is dedicated to addressing your concerns promptly.